The Leppo Way
We Will Meet Our Commitments
We will be at the job by the time we agreed to arrive
Customer’s machines in the shop will be ready when promised
If needed, we will take the time to make sure we CAN do something BEFORE we commit
If “stuff” happens, we won’t hide from the problem and will communicate
We Will Be Thorough
Our rental equipment will show up fully fueled, checked over and ready for work
We will ask what you are trying to accomplish with a piece of equipment, so we can discuss alternatives that may increase your productivity
We will suggest the other parts you are likely to need for the job you are doing, like axle seals and appropriate fluids when you order axle bearings.
We will strive for decisions that are in the best interest of: Our Customers, Our Coworkers, Our Community, Our Vendors and the Owners of the Company
This means we will work to find a balanced solution that doesn’t negatively impact any of the key stakeholders and is as good as possible for all of them.
We Will Ask Questions
When we don’t know the 'right' answer we will ask questions. This is more challenging than it might appear at first. FIRST you have to know what you do know, and (more importantly) what you DON’T know.
Asking Questions is the key to the first three:
We need to understand your needs
We need to understand what you are trying to do
A “good” decision for one customer could be an awful one for another customer, so we need to make sure we understand your situation
How can we help?
Get in Touch
Our experts can help you find what you need.