The Leppo Way

THE LEPPO WAY:

We Will Meet Our Commitments

This means:

• We will arrive at the job site at the agreed-upon time

• If needed, we will take the time to ensure we CAN do something BEFORE committing

• Customer’s machines in our shop will be ready when promised

• If “stuff” happens, we will not hide from the problem and will communicate

We Will Be Thorough

This means:

• Our rental equipment will arrive fully fueled, inspected, and ready for work

• We will ask what you are trying to accomplish with a piece of equipment, so we can discuss any alternatives that may increase your productivity

• We will suggest the other parts you are likely to need for the job, such as axle seals and appropriate fluids when you order axle bearings

We Will Strive for Decisions that are in the Best Interest of Our: Customers, Coworkers, Community, Vendors, and Company

This means we will work to find a balanced solution that does not negatively impact any key stakeholders and is as beneficial as possible for all.

When We Don't Know The "Right" Answer, We Will Ask Questions

This is more challenging than it might first appear. FIRST, you have to know what you do know and, more importantly, what you DON’T know. Asking questions is the key to the first three:

• We need to understand your needs

• We need to understand what you are trying to accomplish

• A “good” decision for one customer could be an awful one for another, so we need to make sure we fully understand your situation